Job Description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services:

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:

Mission : Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision : Every child in Indiana thrives in a safe, loving, forever home.

Purpose : Ignite hope. Cultivate joy.

Role Overview:

The Training and Staff Development Coordinator supports the agency’s learning and development functions by ensuring the effective delivery, tracking, and evaluation of training programs across the Department of Child Services. This role provides day-to-day coordination and technical support for the Learning Management System (LMS), assists staff and leaders in navigating training resources, and helps maintain consistency and quality in all training operations. The coordinator serves as a central point of contact for training-related inquiries, provides guidance to LMS users, and contributes to continuous improvement through program evaluation and data-driven recommendations. We are looking for a bright, enthusiastic candidate from a training, education, social work, policy, or writing/editing background to assist a growing team tasked with the coordination and implementation of virtual and in-person training courses used across the organization and potentially in its parent or provider networks. This position is a great opportunity for someone who is interested in a critical mission, is well organized, can be flexible/agile, and may not have existing experience in child or human services.

This position is in the central DCS offices in Indianapolis, Indiana.

Salary:

This position traditionally starts at an annual salary of $42,900 but may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Support administration of the enterprise Learning Management System, including course creation, user management, reporting, and troubleshooting.
• Provide technical assistance and training to LMS users, including employees, supervisors, and instructors.
• Ensure training records, assignments, and completions are accurate and compliant with agency and state policy.
• Coordinate with IT, HR, and program areas to implement LMS enhancements or resolve system issues
• Manage the general training inbox, triaging inquiries and routing requests to the appropriate staff or system support.
• Respond to general learning and development inquiries, providing consultation and guidance on available training resources and procedures
• Support scheduling, communication and logistics for instructor-led and virtual training sessions.
• Assist with onboarding or certification training coordination across divisions
• Develop and deliver brief instructional sessions, guides, or reference materials to help users navigate the LMS effectively.
• Support trainers and subject matter experts with uploading, publishing, and managing course content.
• Conduct user demonstrations or workshops to improve system utilization and self-sufficiency.
• Collect and analyze feedback and data on training participation, satisfaction, and outcomes.
• Support evaluation efforts to measure training effectiveness and identify areas of improvement.
• Create reports, dashboards, and provide recommendations to inform learning strategy and decision-making.
• Partner with training staff and program experts to align learning efforts with organizational goals.
• Maintain awareness of emerging trends in learning technologies and adult learning practices.
• Assist in documenting and updating standard operating procedures and guidelines related to training processes and systems.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

Credentials:

• a Bachelor's Degree and 1+ year of experience, or
• an Associate's Degree and 3+ years of experience, or
• at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Able to perform essential functions with or without reasonable accommodation.
• Related certifications and coursework may be considered for education or experience.

Additional qualifications:

• Specialized knowledge of adult training and educational theories, instructional design methods, principles, practices, techniques, and assessment tools.
• Specialized knowledge of theories, principles, practices, laws, rules, and regulations.
• Ability to learn new systems, tools, and processes quickly and apply them effectively.
• Knowledge of SuccessFactors Learning Management System functionality, including course setup, reporting, and user support.
• Ability to adapt to changing priorities, system updates, or new training initiatives.
• Knowledge of customer service and communication practices for supporting a large workforce.
• Ability to provide instruction, coaching, or demonstrations to employees with varying levels of technical proficiency.
• Knowledge of basic data management and reporting tools (e.g., Excel, PowerBI, Tableau, etc.)
• Ability to analyze problems, identify root causes, and propose practical, user-focused solutions.
• Ability to work independently and collaboratively in a fast-paced, detail-oriented environment.
• Ability to exhibit professionalism, tact, and resourcefulness in interactions with internal and external stakeholders.
• Ability to conduct research and remain abreast of new developments in training.
• Excellent communication skills – both oral and written.
• Knowledge of state or agency administrative procedures, training policies, and recordkeeping requirements.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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