Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Position: Service Delivery Manager
Location: Toronto, ON
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Onsite
Language: English
Job Description:
Key Responsibilities:
Act as the primary point of contact between the client and internal delivery teams.
Oversee day-to-day IT service delivery operations to ensure performance targets and SLAs are met.
Manage service improvement initiatives and ensure continuous optimization of service delivery.
Coordinate with technical teams to resolve escalations and ensure timely issue resolution.
Prepare and present regular reports on service performance, customer satisfaction, and operational metrics.
Identify opportunities to enhance efficiency, service quality, and customer experience.
Lead governance meetings with internal and client stakeholders to review service outcomes and priorities.
Qualifications:
7+ years of experience in IT service delivery, service management, or related roles.
Proven experience managing enterprise-level clients or IT infrastructure services.
Strong understanding of ITIL processes and service management frameworks.
Excellent communication, leadership, and client relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
ITIL certification (preferred).
TekWissen Group is an equal opportunity employer supporting workforce diversity.
...and empower every team member to work smarter and faster. Born from the... ...About the role: Designing for AI Agents at Cresta isnt limited to the voice or chat experiences of how end users interact... ...Wellness allowance Work from home office stipend to help you succeed...
...Picks up debris in parking lot, cleans tops of trashcans, empties outdoor trash and takes to dumpster.# Checks water supply in fitness... ...duties as assigned by Executive Engineeror as business and demand dictates. # Part time- Wednesday, Thursday and Friday 10pm-6am...
Job Description Compensation: $17/hr Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing...
...work from home or at the hospital - Departments: General Diagnostics, Neurology, CT**Details:**- Work Settings: Hospital and Remote (from home)- Types of Imaging: X-ray (XR), Computed Tomography (CT), Magnetic Resonance Imaging (MR), Ultrasound (US), Nuclear Medicine...
The client Judicial Branch is seeking a Quality Assurance (QA) Analyst to join its Data and Project Management Team. This role will play a key part in ensuring the quality and integrity of critical applications and data systems that support the Judicial Branch's operations...