Job Description

F761
Is This YOU? Then We Want to Meet You!
At least 1 year and above years of experience
Software/platforms required: Shopify and Zendesk
Expert in handling pre-sales and post-sales inquiries, ensuring customer satisfaction, and resolving issues like shipping delays, product defects, and refunds.
Proficiency in Zendesk for ticket management and Shopify for order management is essential, alongside strong problem-solving, communication, and multitasking skills.
The ideal candidate should be detail-oriented, adaptable to a fast-paced environment, and capable of collaborating with international teams to deliver seamless support.
Important: Familiar with mechanical keyboards, replacement key caps, and mouse.
If this sounds like you, then you’re just who we’re looking for to join our team!
Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To
Customer Support: Manage pre- and post-sales inquiries, resolve issues promptly, and provide accurate information.
Ticketing & Order Tracking: Use Zendesk to track and resolve support tickets, and monitor Shopify orders for shipment updates, tracking, and delivery status.
Issue Resolution: Address product defects, process returns, replacements, or refunds, and keep customers informed throughout.
Data & Compliance: Handle customer data deletion requests, ensuring privacy compliance and data integrity.
Product & Shipping Support: Offer product recommendations, assist with customs and shipping issues, and provide local distribution updates.
Documentation & Collaboration: Maintain detailed records of customer interactions and work closely with internal teams to ensure swift issue resolution and customer satisfaction.

Tech Checklist – Gotta Have It!
Software/platforms required: Shopify and Zendesk
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.
HOOP: 9 am-6 pm SGT Mon-Sun
Kindly be reminded that the training duration is 8 hours.

Job Tags

Part time, Local area, Remote work, Worldwide,

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