Job Description

Benefits:
Bonus based on performance
Company parties
Employee discounts
Opportunity for advancement
Training & development
Wellness resources
This is a Front Desk Coordinator / Facility Administrator
Position Summary: We are seeking a knowledgeable and proactive individual to serve as the first point of contact for our facility. This role involves managing the daily calendar, handling inbound and outbound phone calls, greeting members and visitors, and ensuring the smooth operation of our performance center. The ideal candidate is organized, personable, and capable of multitasking in a fast-paced environment.
Our Performance Center's Hours of Operation are:
Monday: 5:00 AM to 8 PM
Tuesday: 5:00 AM to 8 PM
Wednesday: 5:00 AM to 8 PM
Thursday: 5:00 AM to 8 PM
Friday: 5:00 AM to 8 PM
Saturday: 8:00 AM to 12:00 PM, with the opportunity for extended hours.
Our primary need is from 4:00 to 8:00 PM, Monday through Friday, for a maximum of 20 hours in a given workweek.
Key Responsibilities:
Will report directly to the General Manager for daily objectives and routine goal setting
Offer leadership to the sales staff
Will be required to complete one week of training upon hire
Greet athletes and their parents upon entry to the performance center
Manage and update facility calendar, including scheduling appointments, classes, and staff shifts
Respond promptly and professionally to inbound phone calls, inquiries, and member questions
Make outbound calls for appointment reminders, follow-ups, and member engagement
Greet members, visitors, and clients upon arrival, providing excellent customer service
Maintain facility cleanliness and organization, ensuring a welcoming environment
Assist with member check-in and registration processes
Monitor and restock front desk supplies and materials
Communicate effectively with staff and management about scheduling, member requests, and facility needs
Support extra administrative tasks as needed to ensure operational efficiency
Qualifications:
High School Diploma or GED is required
CPR/AED, and/or BLS is preferred
Previous experience in a front desk, sales, customer service, or administrative role preferred
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to multitask and prioritize effectively
Friendly, professional, and solutions-oriented attitude
Familiarity with basic facility management or scheduling software is a plus

Job Tags

Monday to Friday, Shift work,

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