Job Description

Responsibilities include but are not limited to:

Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
Responsible for achieving individual sales, referral and service quality goals.
Develop referrals from prospects calling to inquire on bank products and services.
Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.

Job Tags

Similar Jobs

Two95 International Inc.

Junior Java Developer Job at Two95 International Inc.

...Title: Junior Java Developer Location: Seattle, WA Duration: 12 Months Must Haves: 3-5+ years experience as a Java Developer... ...with back-end development Java Development React Native AWS Experience (experience working on Cloud projects...

Ball State University

Assistant teaching professor of anthropology Job at Ball State University

...Position Title: Assistant Teaching Professor of Anthropology Compensation: Department: Department of Anthropology and Sociology Start Date: 08/14/2026 About this opportunity: The Department of Anthropology at Ball State University invites...

One Robert Wood Johnson Place

EKG Technician II Job at One Robert Wood Johnson Place

...Job Title: EKG Technician II Location: RWJ New Brunswick Department: EKG Req#: 0000192804 Status: Part-Time Shift: Evening Pay Range: $22.11 - $22.11 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position...

Air Ground Xpress

Lead Dock Worker Job at Air Ground Xpress

...Ground Xpress, Inc. their employer of choice! Description of Essential Job Functions: Direct 2 other employees on the dock Adhere to company safety policies Efficiently sort, handle, load and unload palletized and non-palletized freight using appropriate...

SST Direct

Concrete Finisher Job at SST Direct

Seeking an experienced Concrete Finisher in Kaukauna, WI to handle the placement, finishing, protection, and repair of concrete for projects including slabs, sidewalks, driveways, foundations, tilt-up panels, and structural components. Pay: $35 - $45/hour depending on...

Customer Care Specialist (Call Center) Job at Valley Bank, Wayne, NJ

ODJ1NjM5S3hkZG9OaXhGdTFyMWVrcmpDVVE9PQ==